Careers
Ramsdens is committed to being a great employer and a great place for anybody to work. We're proud and thrilled to receive industry recognition by winning the National Pawnbroking Association Employer of the Year 2023 Award.
We continually focus on employee development, our wellbeing and assistance programme, our staff engagement plus staff recognition and reward programmes.
We are constantly on the lookout for talented individuals who are flexible, hardworking, friendly and who want to be part of our award-winning team and caring business culture.
Interested in applying for one of our vacancies?
Simply e-mail us a copy of your CV and covering letter including which vacancy you wish to apply for to recruitment@ramsdensfinancial.co.uk.
► Watch our 'A Year in the Life' video for an insight in to what it is like to work at Ramsdens here.
South Shields - Area Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £12.60 per hour (plus bonus) increasing to £12.80 per hour once competences assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
South Shields and the surrounding area
Salary:
£12.60 per hour (plus bonus) increasing to £12.80 per hour once competences assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Telford - Branch Assistant(Full time)
Contract Type: Full Time
Salary: £12.60 per hour (plus bonus) increasing to £12.80 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Telford
Salary:
£12.60 per hour (plus bonus) increasing to £12.80 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Telford - Temporary Branch Assistant (Part time)
Contract Type: Part Time – Fixed Term Contract
Salary: £12.60 per hour (plus bonus) increasing to £12.80 per hour once competencies assessed
Read full job description
|
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
|
PERSON SPECIFICATION
|
|
CRITERIA
|
Desirable
|
Essential
|
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Telford
Salary:
£12.60 per hour (plus bonus) increasing to £12.80 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk