Careers

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.

Summary of Main Tasks

• Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
• Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
• Support branch staff with specific transactions as required
• Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
• Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
• Maintain a safe working environment adhering to Company Health and Safety policies
• Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times.  Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
• Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
• Manage and control window displays, ensuring products are displayed to their best advantage
• Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
• Ensure sales transactions are processed in line with Company procedures
• Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
• Actively participate in marketing promotions and activities following Point of Sale guidance
• Keep up to date with local competitor rates and services and communicate to Area Manager
• Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
• Assist Area Manager with branch recruitment where necessary
• Manage customer complaints, keeping Area Manager informed at all times

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Leadership (including Managing and Developing others)

• Proven experience of leading and managing small teams
• Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation

• Able to take responsibility for at least one other staff member
• Demonstrate a potential to lead and an understanding of managing performance issues

Customer Focus

• Jewellery sales experience
• Pawnbroking experience

• Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
• Able to demonstrate commercial thinking ability

Organisational Awareness

• Able to understand Company processes and procedures and the impact on day to day branch activity

• Show awareness of business operating processes
• Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions

Communication

• Able to demonstrate effective understanding of communication issues with the ability to influence any outcome

• Able to give and take clear instruction in various forms, eg verbal, e-mail
• Capable of demonstrating good listening skills
• Able to solve problems with both staff and customers alike, through effective communication
• Take pride in personal presentation

Business Development

• Must be able to build external relationships outside of the business that will allow for long term growth

PC Skills

• Able to use menu driven packages with confidence

• Basic PC skills with the ability to learn new tasks quickly

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Based in our Head Office you will be working within the HR department supporting the 800 staff employed by Ramsdens

Summary of Main Tasks

•  Developing and maintaining productive and collaborative relationships with colleagues of all levels demonstrating professional credibility
• Responsible for managing a case load of various complex ER issues using your knowledge in ER and employment law
• Managing multiple complex ER cases from receipt through to its conclusion and ensuring that all records are updated accordingly
• Collaborate with the relevant external agencies, as required for referral of high-risk ER cases including Early Conciliation and ET claims and Occupational Health
• Leading management of casework including sickness absence, making recommendations, giving support and advice to managers
• Developing and coaching managers in performance management of employees by leading the capability-related casework, guiding and advising managers in line with relevant policies
• Supporting the junior members of the HR team on grievance and disciplinary casework, ensuring the implementation of policy, legislation and best practice
• Preparing ad hoc and regular management reports, monitoring and reporting key metrics, such as turnover and retention rates
• Supervising and authorising the preparation and delivery of appropriate contractual documents, where required, regarding terminations, appointments and contractual amendments
• Advising managers on the best practice of recruitment and selection issues, including creation of job descriptions, selection process, person specifications, grading process, and interviews
• Keeping up to date regarding developments in human resources practices, employment legislation, sharing of knowledge within team and implementing the necessary changes
• Providing support and guidance to the HR administration team
• Maintaining and updating HR information systems and ensuring accurate and timely recording of all staff information
• Participating in training activities, encouraging and supporting staff in their training and development
• Thorough knowledge of relevant HR policies and procedures; conducting ER policy and process reviews and make recommendations for improvement and driving the implementation of improved services, policies, and procedures in line with current legislation
• Effective verbal communication to staff of all levels and the written communication skills to produce succinct correspondence and reports
• Experience in supervising staff and assuming responsibility for workload allocation with the ability to identify development needs
• Ability to write and present information
• Experience in providing advice and support to senior managers on strategic matters
• Experience in leading projects and implementing new initiatives
• Using HR information systems to access, input and compile data
• Suggesting new HR technology solutions to improve day-to-day operation
• Managing staff relationships, responding to any queries or problems that they have and managing their expectations
• Driving the business performance in relation to the organisation’s objectives
• Acting as the point of contact for hiring managers, employees and other HR team members

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Experience

• CIPD qualified desirable but not esserntial
• Ability to design clear and fair company policies
• Experience of dealing with Early Conciliation and ET claims

• Proven work experience as an HR advisor, HR consultant or similar role
• Employee Relations knowledge and experience is essential
• HR advisory experience, with a good working knowledge of theory and best practice

Systems

•  Hands-on experience with IT programmes and HR systems 
• Proficient IT skills including MS Word, MS Excel and MS PowerPoint

Communication

• Personable with strong communication and relationship building capabilities across all levels of the business
• Ability to advise and work with senior members of staff

General

• Excellent organisational and administrative skills 
• Driven and determined
• Practical and logical; able to solve problems quickly 
• Good judgment and decision-making skills.
• Able to motivate and empower others to reach organisational goals
• Strong understanding and respect for confidentiality.

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.

Summary of Main Tasks

• Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
• Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
• Support branch staff with specific transactions as required
• Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
• Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
• Maintain a safe working environment adhering to Company Health and Safety policies
• Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times.  Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
• Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
• Manage and control window displays, ensuring products are displayed to their best advantage
• Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
• Ensure sales transactions are processed in line with Company procedures
• Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
• Actively participate in marketing promotions and activities following Point of Sale guidance
• Keep up to date with local competitor rates and services and communicate to Area Manager
• Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
• Assist Area Manager with branch recruitment where necessary
• Manage customer complaints, keeping Area Manager informed at all times

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Leadership (including Managing and Developing others)

• Proven experience of leading and managing small teams
• Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation

• Able to take responsibility for at least one other staff member
• Demonstrate a potential to lead and an understanding of managing performance issues

Customer Focus

• Jewellery sales experience
• Pawnbroking experience

• Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
• Able to demonstrate commercial thinking ability

Organisational Awareness

• Able to understand Company processes and procedures and the impact on day to day branch activity

• Show awareness of business operating processes
• Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions

Communication

• Able to demonstrate effective understanding of communication issues with the ability to influence any outcome

• Able to give and take clear instruction in various forms, eg verbal, e-mail
• Capable of demonstrating good listening skills
• Able to solve problems with both staff and customers alike, through effective communication
• Take pride in personal presentation

Business Development

• Must be able to build external relationships outside of the business that will allow for long term growth

PC Skills

• Able to use menu driven packages with confidence

• Basic PC skills with the ability to learn new tasks quickly

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches