Careers
Ramsdens is committed to being a great employer and a great place for anybody to work. We're proud and thrilled to receive industry recognition by winning the National Pawnbroking Association Employer of the Year 2023 Award.
We continually focus on employee development, our wellbeing and assistance programme, our staff engagement plus staff recognition and reward programmes.
We are constantly on the lookout for talented individuals who are flexible, hardworking, friendly and who want to be part of our award-winning team and caring business culture.
Interested in applying for one of our vacancies?
Simply e-mail us a copy of your CV and covering letter including which vacancy you wish to apply for to recruitment@ramsdensfinancial.co.uk.
► Watch our 'A Year in the Life' video for an insight in to what it is like to work at Ramsdens here.
Derby - Temporary Key Time Branch Assistant (Part Time)
Contract Type: Key Time – Fixed Term Contract
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Derby
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Duke Street, Edinburgh - Branch Manager (Full Time)
Contract Type: Full Time
Salary: £22,308.00 to £25,097.00 per year plus bonus
Read full job description
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Duke Street, Leith,Edinburgh
Salary:
£22,308.00 to £25,097.00 per year plus bonus
Contact:
recruitment@ramsdensfinancial.co.uk
Dundee- Cluster Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Dundee and surrounding area
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Dunfermline - Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Dunfermline and Surrounding area
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Edinburgh, Shandwick Place - Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed.
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Shandwick Place, Edinburgh
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed.
Contact:
recruitment@ramsdensfinancial.co.uk
Glasgow, The Forge- Jewellery Retail Manager (Full Time)
Contract Type: Full Time
Salary: £25k- £28k depending on experience
Read full job description
Purpose of Role
|
The successful candidate will have extensive jewellery knowledge and excellent sales experience. You will be expected to have a strong retail floor presence, so enjoying this environment is essential.
You will be trained thoroughly to become a Ramsdens product expert and be supported by your Branch Manager and Area Manager; both will be instrumental to you in your training and development.
You will take ownership to lead and coach your team, inspire the store team to promote our jewellery collections, ensuring that the team have exceptional brand and product awareness while also ensuring that they deliver the highest level of customer experience.
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
- Reports and answerable to the Branch Manager
- Delivering excellent customer service every time
- Jewellery knowledge and understanding of product
- Delivering year on year sales growth
- Managing and developing your team
- Accurate and timely fulfilment of customer orders
- Visual merchandising of the store window and interior displays
- Compliance with health & safety regulations
|
Location:
The Forge, Glasgow
Salary:
£25k- £28k depending on experience
Contact:
recruitment@ramsdensfinancial.co.uk
Glenrothes - Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Glenrothes
Salary:
£10.90 (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Hessle Road, Hull - Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Hessle Road, Hull
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Hillsborough, Sheffield - Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Hillsborough
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Inverness - Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Inverness
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour
Contact:
recruitment@ramsdensfinancial.co.uk
Kendal - Key Time Branch Assistant (Part Time)
Contract Type: Key Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Kendal
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Kirkintilloch - Branch Assistant (Part Time)
Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Kirkintilloch
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdensfinancial.co.uk
Llanrumney - Branch Manager (Full Time)
Contract Type: Full Time
Salary: £22,152.00 to £24,921.00 per year plus bonus
Read full job description
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Llanrumney
Salary:
£22,152.00 to £24,921.00 per year plus bonus
Contact:
recruitment@ramsdensfinancial.co.uk
Newton Mearns - Branch Manager (Full Time)
Contract Type: Full Time
Salary: £25,740.00 to £28,958.00per year plus bonus
Read full job description
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Newton Mearns
Salary:
£25,740.00 to £28,958.00per year plus bonus
Contact:
recruitment@ramsdensfinancial.co.uk
Partick - Branch Manager - (Full Time)
Contract Type: Full Time
Salary: £22,308.00 to £25,097.00 per year (plus bonus)
Read full job description
Purpose of Role
|
To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
|
Summary of Main Tasks
|
- Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
- Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
- Support branch staff with specific transactions as required
- Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
- Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
- Maintain a safe working environment adhering to Company Health and Safety policies
- Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
- Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
- Manage and control window displays, ensuring products are displayed to their best advantage
- Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
- Ensure sales transactions are processed in line with Company procedures
- Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
- Actively participate in marketing promotions and activities following Point of Sale guidance
- Keep up to date with local competitor rates and services and communicate to Area Manager
- Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
- Assist Area Manager with branch recruitment where necessary
- Manage customer complaints, keeping Area Manager informed at all times
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Leadership (including Managing and Developing others)
|
- Proven experience of leading and managing small teams
- Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation
|
- Able to take responsibility for at least one other staff member
- Demonstrate a potential to lead and an understanding of managing performance issues
|
Customer Focus
|
- Jewellery sales experience
- Pawnbroking experience
|
- Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
- Able to demonstrate commercial thinking ability
|
Organisational Awareness
|
- Able to understand Company processes and procedures and the impact on day to day branch activity
|
- Show awareness of business operating processes
- Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
|
Communication
|
- Able to demonstrate effective understanding of communication issues with the ability to influence any outcome
|
- Able to give and take clear instruction in various forms, eg verbal, e-mail
- Capable of demonstrating good listening skills
- Able to solve problems with both staff and customers alike, through effective communication
- Take pride in personal presentation
|
Business Development
|
|
- Must be able to build external relationships outside of the business that will allow for long term growth
|
PC Skills
|
- Able to use menu driven packages with confidence
|
- Basic PC skills with the ability to learn new tasks quickly
|
Location:
Partick
Salary:
£22,308.00 to £25,097.00 per year (plus bonus)
Contact:
recruitment@ramsdensfinancial.co.uk
Port Talbot - Area Branch Assistant (Full Time)
Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Read full job description
Purpose of Role
|
Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
|
Summary of Main Tasks
|
- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
- Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
- Ensure personal presentation standards are met and uniform is kept clean and in good condition
- Actively participate in branch promotions
- Report all customer complaints to Branch Manager
- Keep up to date with Branch emails during shift
- Participate in branch training activities to ensure existing and new products are fully understood
- Identify personal training needs to Branch Manager
|
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time
|
PERSON SPECIFICATION
|
CRITERIA
|
Desirable
|
Essential
|
Team Work
|
- Be able to demonstrate how you have made a contribution to a successful team
|
- Have previous experience of working in a small team
- Show willingness to help and support team goals
|
Time Management
|
- Be able to demonstrate how you have managed your own priorities in a work situation
|
- Be able to demonstrate how you manage your day to day priorities either at work or home
|
Sales Ability
|
- Previous experience of selling within a retail or Financial Services environment
|
- Able to work to targets and follow agreed negotiation techniques
|
Customer Focus
|
- Have previous face-to-face customer experience
- Can clearly articulate your opinion of excellent customer service
|
- Show an understanding of the practical meaning of ‘the customer always comes first’
|
Communication
|
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
|
- Can take instruction and communicate confidently with colleagues and customers
|
PC Skills
|
- Have knowledge of menu driven computer systems
|
- Have basic knowledge of both the operation of a PC and keyboard skills
|
Flexibility
|
|
- Be fully prepared to work additional hours at short notice in other branches
|
Location:
Port Talbot / Neath and surrounding area
Salary:
£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed
Contact:
recruitment@ramsdens financial.co.uk