Careers

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.

Summary of Main Tasks

• Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
• Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
• Support branch staff with specific transactions as required
• Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
• Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
• Maintain a safe working environment adhering to Company Health and Safety policies
• Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times.  Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
• Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
• Manage and control window displays, ensuring products are displayed to their best advantage
• Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
• Ensure sales transactions are processed in line with Company procedures
• Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
• Actively participate in marketing promotions and activities following Point of Sale guidance
• Keep up to date with local competitor rates and services and communicate to Area Manager
• Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
• Assist Area Manager with branch recruitment where necessary
• Manage customer complaints, keeping Area Manager informed at all times

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Leadership (including Managing and Developing others)

• Proven experience of leading and managing small teams
• Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation

• Able to take responsibility for at least one other staff member
• Demonstrate a potential to lead and an understanding of managing performance issues

Customer Focus

• Jewellery sales experience
• Pawnbroking experience

• Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
• Able to demonstrate commercial thinking ability

Organisational Awareness

• Able to understand Company processes and procedures and the impact on day to day branch activity

• Show awareness of business operating processes
• Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions

Communication

• Able to demonstrate effective understanding of communication issues with the ability to influence any outcome

• Able to give and take clear instruction in various forms, eg verbal, e-mail
• Capable of demonstrating good listening skills
• Able to solve problems with both staff and customers alike, through effective communication
• Take pride in personal presentation

Business Development

• Must be able to build external relationships outside of the business that will allow for long term growth

PC Skills

• Able to use menu driven packages with confidence

• Basic PC skills with the ability to learn new tasks quickly

Purpose of Role

To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.

Summary of Main Tasks

• Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
• Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
• Support branch staff with specific transactions as required
• Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
• Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
• Maintain a safe working environment adhering to Company Health and Safety policies
• Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times.  Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
• Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
• Manage and control window displays, ensuring products are displayed to their best advantage
• Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
• Ensure sales transactions are processed in line with Company procedures
• Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
• Actively participate in marketing promotions and activities following Point of Sale guidance
• Keep up to date with local competitor rates and services and communicate to Area Manager
• Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
• Assist Area Manager with branch recruitment where necessary
• Manage customer complaints, keeping Area Manager informed at all times

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Leadership (including Managing and Developing others)

• Proven experience of leading and managing small teams
• Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation

• Able to take responsibility for at least one other staff member
• Demonstrate a potential to lead and an understanding of managing performance issues

Customer Focus

• Jewellery sales experience
• Pawnbroking experience

• Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
• Able to demonstrate commercial thinking ability

Organisational Awareness

• Able to understand Company processes and procedures and the impact on day to day branch activity

• Show awareness of business operating processes
• Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions

Communication

• Able to demonstrate effective understanding of communication issues with the ability to influence any outcome

• Able to give and take clear instruction in various forms, eg verbal, e-mail
• Capable of demonstrating good listening skills
• Able to solve problems with both staff and customers alike, through effective communication
• Take pride in personal presentation

Business Development

• Must be able to build external relationships outside of the business that will allow for long term growth

PC Skills

• Able to use menu driven packages with confidence

• Basic PC skills with the ability to learn new tasks quickly

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.

Summary of Main Tasks

• Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
• Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
• Support branch staff with specific transactions as required
• Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
• Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
• Maintain a safe working environment adhering to Company Health and Safety policies
• Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times.  Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
• Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
• Manage and control window displays, ensuring products are displayed to their best advantage
• Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
• Ensure sales transactions are processed in line with Company procedures
• Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
• Actively participate in marketing promotions and activities following Point of Sale guidance
• Keep up to date with local competitor rates and services and communicate to Area Manager
• Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
• Assist Area Manager with branch recruitment where necessary
• Manage customer complaints, keeping Area Manager informed at all times

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Leadership (including Managing and Developing others)

• Proven experience of leading and managing small teams
• Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation

• Able to take responsibility for at least one other staff member
• Demonstrate a potential to lead and an understanding of managing performance issues

Customer Focus

• Jewellery sales experience
• Pawnbroking experience

• Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
• Able to demonstrate commercial thinking ability

Organisational Awareness

• Able to understand Company processes and procedures and the impact on day to day branch activity

• Show awareness of business operating processes
• Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions

Communication

• Able to demonstrate effective understanding of communication issues with the ability to influence any outcome

• Able to give and take clear instruction in various forms, eg verbal, e-mail
• Capable of demonstrating good listening skills
• Able to solve problems with both staff and customers alike, through effective communication
• Take pride in personal presentation

Business Development

• Must be able to build external relationships outside of the business that will allow for long term growth

PC Skills

• Able to use menu driven packages with confidence

• Basic PC skills with the ability to learn new tasks quickly

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.

Summary of Main Tasks

• Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
• Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
• Support branch staff with specific transactions as required
• Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
• Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
• Maintain a safe working environment adhering to Company Health and Safety policies
• Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times.  Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
• Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
• Manage and control window displays, ensuring products are displayed to their best advantage
• Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
• Ensure sales transactions are processed in line with Company procedures
• Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
• Actively participate in marketing promotions and activities following Point of Sale guidance
• Keep up to date with local competitor rates and services and communicate to Area Manager
• Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
• Assist Area Manager with branch recruitment where necessary
• Manage customer complaints, keeping Area Manager informed at all times

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Leadership (including Managing and Developing others)

• Proven experience of leading and managing small teams
• Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation

• Able to take responsibility for at least one other staff member
• Demonstrate a potential to lead and an understanding of managing performance issues

Customer Focus

• Jewellery sales experience
• Pawnbroking experience

• Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
• Able to demonstrate commercial thinking ability

Organisational Awareness

• Able to understand Company processes and procedures and the impact on day to day branch activity

• Show awareness of business operating processes
• Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions

Communication

• Able to demonstrate effective understanding of communication issues with the ability to influence any outcome

• Able to give and take clear instruction in various forms, eg verbal, e-mail
• Capable of demonstrating good listening skills
• Able to solve problems with both staff and customers alike, through effective communication
• Take pride in personal presentation

Business Development

• Must be able to build external relationships outside of the business that will allow for long term growth

PC Skills

• Able to use menu driven packages with confidence

• Basic PC skills with the ability to learn new tasks quickly

Purpose of Role

To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.

Summary of Main Tasks

• Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income
• Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc
• Support branch staff with specific transactions as required
• Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts
• Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved
• Maintain a safe working environment adhering to Company Health and Safety policies
• Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times.  Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns
• Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets
• Manage and control window displays, ensuring products are displayed to their best advantage
• Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately
• Ensure sales transactions are processed in line with Company procedures
• Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues
• Actively participate in marketing promotions and activities following Point of Sale guidance
• Keep up to date with local competitor rates and services and communicate to Area Manager
• Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues
• Assist Area Manager with branch recruitment where necessary
• Manage customer complaints, keeping Area Manager informed at all times

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Leadership (including Managing and Developing others)

• Proven experience of leading and managing small teams
• Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation

• Able to take responsibility for at least one other staff member
• Demonstrate a potential to lead and an understanding of managing performance issues

Customer Focus

• Jewellery sales experience
• Pawnbroking experience

• Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment
• Able to demonstrate commercial thinking ability

Organisational Awareness

• Able to understand Company processes and procedures and the impact on day to day branch activity

• Show awareness of business operating processes
• Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions

Communication

• Able to demonstrate effective understanding of communication issues with the ability to influence any outcome

• Able to give and take clear instruction in various forms, eg verbal, e-mail
• Capable of demonstrating good listening skills
• Able to solve problems with both staff and customers alike, through effective communication
• Take pride in personal presentation

Business Development

• Must be able to build external relationships outside of the business that will allow for long term growth

PC Skills

• Able to use menu driven packages with confidence

• Basic PC skills with the ability to learn new tasks quickly

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

We are looking for an experienced QlikView Developer to join our team onsite in Teesside. This is a key role supporting our data and reporting functions using QlikView and Qlik NPrinting as well as harnessing other systems and platforms. The ideal candidate will have a background in business intelligence, data modelling, and dashboard/report development as well as a robust and proven knowledge of MS365 and SQL.

Summary of Main Tasks

QlikView Platform Development & Maintenance:

• Design, build, and optimize QlikView applications and dashboards.
• Maintain and enhance existing dashboards to reflect evolving business needs.
• Manage data models, load scripts, and QVD layers for optimal performance.

Qlik NPrinting Reporting:

• Create, schedule, and distribute automated reports using Qlik NPrinting.
• Maintain report templates and ensure alignment with business requirements.

Stakeholder Engagement & Relationship Building:

• Collaborate closely with business users to gather requirements and translate them into functional business intelligence solutions.
• Provide training or documentation to end users where required.
• Act as the go-to expert for Qlik-related queries across departments.

Project & Task Management:

• Manage and prioritise multiple concurrent development requests and enhancements.
• Work collaboratively with teams across the business.
• Contribute to project planning, scoping, and delivery timelines.

Working in a Fast-Paced Environment:

• Deliver high-quality outputs under tight deadlines.
• Quickly adapt to changing priorities and urgent business needs.
• Continuously look for opportunities to streamline data processes and improve reporting efficiencies.

Governance & Best Practices:

• Adhere to internal standards for data security, quality, and documentation.
• Keep up to date with best practices and trends in BI and data visualization.

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Knowledge

• Familiarity with Qlik Sense or other business intelligence tools.

• Proficient in Qlik NPrinting, including report creation, automation, and distribution.
• Strong SQL skills and solid understanding of data modelling and ETL processes.

Experience

• Experience working in the finance sector or with financial data and reporting standards.
• Experience working in cross-functional project teams.
• Exposure to data warehousing concepts or tools.
• Previous experience working within regulated environments, especially where regulatory reporting or compliance oversight plays a central role.

• Minimum 3 years' experience as a QlikView Developer in a commercial setting.

Skills and Abilities

• Exceptional attention to detail, with a focus on accuracy, clarity, and usability in reporting.
• Able to work onsite full-time in Teesside – this is a non-remote role.
• Excellent communication and interpersonal skills; able to engage confidently with technical and non-technical stakeholders.
• Strong organisational skills, with the ability to manage multiple projects and deadlines
• Self-motivated, proactive, and comfortable working independently or as part of a team.
• Analytical and solution-focused mindset, with a commitment to continuous improvement.

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

• Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
• Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
• Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
• Ensure personal presentation standards are met and uniform is kept clean and in good condition
• Actively participate in branch promotions
• Report all customer complaints to Branch Manager
• Keep up to date with Branch emails during shift
• Participate in branch training activities to ensure existing and new products are fully understood
• Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

• Be able to demonstrate how you have made a contribution to a successful team

• Have previous experience of working in a small team
• Show willingness to help and support team goals

Time Management

• Be able to demonstrate how you have managed your own priorities in a work situation

• Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

• Previous experience of selling within a retail or Financial Services environment

• Able to work to targets and follow agreed negotiation techniques

Customer Focus

• Have previous face-to-face customer experience
• Can clearly articulate your opinion of excellent customer service

• Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

• Have good listening skills
• Be able to solve basic customer and colleague communication issues

• Can take instruction and communicate confidently with colleagues and customers

PC Skills

• Have knowledge of menu driven computer systems

• Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

• Be fully prepared to work additional hours at short notice in other branches