Careers

Ramsdens is committed to being a great employer and a great place for anybody to work. We're proud and thrilled to receive industry recognition by winning the National Pawnbroking Association Employer of the Year 2023 Award.

We continually focus on employee development, our wellbeing and assistance programme, our staff engagement plus staff recognition and reward programmes.

We are constantly on the lookout for talented individuals who are flexible, hardworking, friendly and who want to be part of our award-winning team and caring business culture.

Interested in applying for one of our vacancies?

Simply e-mail us a copy of your CV and covering letter including which vacancy you wish to apply for to recruitment@ramsdensfinancial.co.uk.

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► Watch our 'A Year in the Life' video for an insight in to what it is like to work at Ramsdens here.

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Albany Road, Cardiff - Branch Manager (Full Time)

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Contract Type: Full Time
Salary: £26,488.00 to £31,785.00 per year plus bonus

Read full job description

Purpose of Role	To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
Summary of Main Tasks	Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc Support branch staff with specific transactions as required Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved Maintain a safe working environment adhering to Company Health and Safety policies Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets Manage and control window displays, ensuring products are displayed to their best advantage Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately Ensure sales transactions are processed in line with Company procedures Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues Actively participate in marketing promotions and activities following Point of Sale guidance Keep up to date with local competitor rates and services and communicate to Area Manager Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues Assist Area Manager with branch recruitment where necessary Manage customer complaints, keeping Area Manager informed at all times
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Leadership (including Managing and Developing others)	Proven experience of leading and managing small teams Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation	Able to take responsibility for at least one other staff member Demonstrate a potential to lead and an understanding of managing performance issues
Customer Focus	Jewellery sales experience Pawnbroking experience	Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment Able to demonstrate commercial thinking ability
Organisational Awareness	Able to understand Company processes and procedures and the impact on day to day branch activity	Show awareness of business operating processes Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
Communication	Able to demonstrate effective understanding of communication issues with the ability to influence any outcome	Able to give and take clear instruction in various forms, eg verbal, e-mail Capable of demonstrating good listening skills Able to solve problems with both staff and customers alike, through effective communication Take pride in personal presentation
Business Development		Must be able to build external relationships outside of the business that will allow for long term growth
PC Skills	Able to use menu driven packages with confidence	Basic PC skills with the ability to learn new tasks quickly

Location:

Albany Road, Cardiff

Salary:

£26,488.00 to £31,785.00 per year plus bonus

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Altrincham- Branch Assistant (Part Time)

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Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Altrincham

Salary:

£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Argyll Arcade, Glasgow - Branch Assistant (Part Time)

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Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Argyll Arcade, Glasgow

Salary:

£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Benwell, Newcastle- Branch Assistant (Part Time)

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Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Benwell, Newcastle

Salary:

£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Bexleyheath- Branch Manager (Full Time)

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Contract Type: Full Time
Salary: £26,195.00 - £30,225.00 depending on experience

Read full job description

Purpose of Role	To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
Summary of Main Tasks	Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc Support branch staff with specific transactions as required Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved Maintain a safe working environment adhering to Company Health and Safety policies Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets Manage and control window displays, ensuring products are displayed to their best advantage Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately Ensure sales transactions are processed in line with Company procedures Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues Actively participate in marketing promotions and activities following Point of Sale guidance Keep up to date with local competitor rates and services and communicate to Area Manager Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues Assist Area Manager with branch recruitment where necessary Manage customer complaints, keeping Area Manager informed at all times
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Leadership (including Managing and Developing others)	Proven experience of leading and managing small teams Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation	Able to take responsibility for at least one other staff member Demonstrate a potential to lead and an understanding of managing performance issues
Customer Focus	Jewellery sales experience Pawnbroking experience	Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment Able to demonstrate commercial thinking ability
Organisational Awareness	Able to understand Company processes and procedures and the impact on day to day branch activity	Show awareness of business operating processes Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
Communication	Able to demonstrate effective understanding of communication issues with the ability to influence any outcome	Able to give and take clear instruction in various forms, eg verbal, e-mail Capable of demonstrating good listening skills Able to solve problems with both staff and customers alike, through effective communication Take pride in personal presentation
Business Development		Must be able to build external relationships outside of the business that will allow for long term growth
PC Skills	Able to use menu driven packages with confidence	Basic PC skills with the ability to learn new tasks quickly

Location:

Bexleyheath

Salary:

£26,195.00 - £30,225.00 depending on experience

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Blackpool - Branch Manager (Full Time)

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Contract Type: Full Time
Salary: £25,740.00 to £30,030.00 per year (plus bonus)

Read full job description

Purpose of Role	To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
Summary of Main Tasks	Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc Support branch staff with specific transactions as required Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved Maintain a safe working environment adhering to Company Health and Safety policies Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets Manage and control window displays, ensuring products are displayed to their best advantage Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately Ensure sales transactions are processed in line with Company procedures Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues Actively participate in marketing promotions and activities following Point of Sale guidance Keep up to date with local competitor rates and services and communicate to Area Manager Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues Assist Area Manager with branch recruitment where necessary Manage customer complaints, keeping Area Manager informed at all times
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Leadership (including Managing and Developing others)	Proven experience of leading and managing small teams Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation	Able to take responsibility for at least one other staff member Demonstrate a potential to lead and an understanding of managing performance issues
Customer Focus	Jewellery sales experience Pawnbroking experience	Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment Able to demonstrate commercial thinking ability
Organisational Awareness	Able to understand Company processes and procedures and the impact on day to day branch activity	Show awareness of business operating processes Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
Communication	Able to demonstrate effective understanding of communication issues with the ability to influence any outcome	Able to give and take clear instruction in various forms, eg verbal, e-mail Capable of demonstrating good listening skills Able to solve problems with both staff and customers alike, through effective communication Take pride in personal presentation
Business Development		Must be able to build external relationships outside of the business that will allow for long term growth
PC Skills	Able to use menu driven packages with confidence	Basic PC skills with the ability to learn new tasks quickly

Location:

Blackpool

Salary:

£25,740.00 to £30,030.00 per year (plus bonus)

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Bolton - Branch Manager (Full Time)

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Contract Type: Full Time
Salary: £24,180.00 to £28,210.00 per year plus bonus

Read full job description

Purpose of Role	To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
Summary of Main Tasks	Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc Support branch staff with specific transactions as required Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved Maintain a safe working environment adhering to Company Health and Safety policies Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets Manage and control window displays, ensuring products are displayed to their best advantage Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately Ensure sales transactions are processed in line with Company procedures Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues Actively participate in marketing promotions and activities following Point of Sale guidance Keep up to date with local competitor rates and services and communicate to Area Manager Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues Assist Area Manager with branch recruitment where necessary Manage customer complaints, keeping Area Manager informed at all times
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Leadership (including Managing and Developing others)	Proven experience of leading and managing small teams Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation	Able to take responsibility for at least one other staff member Demonstrate a potential to lead and an understanding of managing performance issues
Customer Focus	Jewellery sales experience Pawnbroking experience	Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment Able to demonstrate commercial thinking ability
Organisational Awareness	Able to understand Company processes and procedures and the impact on day to day branch activity	Show awareness of business operating processes Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
Communication	Able to demonstrate effective understanding of communication issues with the ability to influence any outcome	Able to give and take clear instruction in various forms, eg verbal, e-mail Capable of demonstrating good listening skills Able to solve problems with both staff and customers alike, through effective communication Take pride in personal presentation
Business Development		Must be able to build external relationships outside of the business that will allow for long term growth
PC Skills	Able to use menu driven packages with confidence	Basic PC skills with the ability to learn new tasks quickly

Location:

Bolton

Salary:

£24,180.00 to £28,210.00 per year plus bonus

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Bridgend - Branch Assistant (Full Time)

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Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Bridgend

Salary:

£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Burnley - Branch Assistant (Part Time)

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Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Burnley

Salary:

£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Cardiff - Cluster Branch Assistant (Full Time)

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Contract Type: Full Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Carlisle

Salary:

£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Chippenham - Branch Manager (Full Time)

APPLY NOW

Contract Type: Full Time
Salary: £25,740.00 to £28,958.00 per year plus bonus

Read full job description

Purpose of Role	To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
Summary of Main Tasks	Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc Support branch staff with specific transactions as required Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved Maintain a safe working environment adhering to Company Health and Safety policies Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets Manage and control window displays, ensuring products are displayed to their best advantage Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately Ensure sales transactions are processed in line with Company procedures Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues Actively participate in marketing promotions and activities following Point of Sale guidance Keep up to date with local competitor rates and services and communicate to Area Manager Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues Assist Area Manager with branch recruitment where necessary Manage customer complaints, keeping Area Manager informed at all times
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Leadership (including Managing and Developing others)	Proven experience of leading and managing small teams Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation	Able to take responsibility for at least one other staff member Demonstrate a potential to lead and an understanding of managing performance issues
Customer Focus	Jewellery sales experience Pawnbroking experience	Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment Able to demonstrate commercial thinking ability
Organisational Awareness	Able to understand Company processes and procedures and the impact on day to day branch activity	Show awareness of business operating processes Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
Communication	Able to demonstrate effective understanding of communication issues with the ability to influence any outcome	Able to give and take clear instruction in various forms, eg verbal, e-mail Capable of demonstrating good listening skills Able to solve problems with both staff and customers alike, through effective communication Take pride in personal presentation
Business Development		Must be able to build external relationships outside of the business that will allow for long term growth
PC Skills	Able to use menu driven packages with confidence	Basic PC skills with the ability to learn new tasks quickly

Location:

Chippenham

Salary:

£25,740.00 to £28,958.00 per year plus bonus

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Coulby Newham- Cluster Branch Assistant (Part Time)

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Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Coulby Newham and surrounding area

Salary:

£10.90 per hour (plus bonus) increasing to £11.30 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

Croydon - Cluster Branch Assistant (Full Time)

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Contract Type: Full Time
Salary: £11.95 per hour (plus bonus) increasing to £12.35 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Croydon and the surrounding area

Salary:

£11.95 per hour (plus bonus) increasing to £12.35 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

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Cumbernauld- Branch Manager (Full Time)

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Contract Type: Full Time
Salary: £23,868.00 - £27,846.00 depending on experience

Read full job description

Purpose of Role	To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
Summary of Main Tasks	Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc Support branch staff with specific transactions as required Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved Maintain a safe working environment adhering to Company Health and Safety policies Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets Manage and control window displays, ensuring products are displayed to their best advantage Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately Ensure sales transactions are processed in line with Company procedures Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues Actively participate in marketing promotions and activities following Point of Sale guidance Keep up to date with local competitor rates and services and communicate to Area Manager Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues Assist Area Manager with branch recruitment where necessary Manage customer complaints, keeping Area Manager informed at all times
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Leadership (including Managing and Developing others)	Proven experience of leading and managing small teams Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation	Able to take responsibility for at least one other staff member Demonstrate a potential to lead and an understanding of managing performance issues
Customer Focus	Jewellery sales experience Pawnbroking experience	Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment Able to demonstrate commercial thinking ability
Organisational Awareness	Able to understand Company processes and procedures and the impact on day to day branch activity	Show awareness of business operating processes Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
Communication	Able to demonstrate effective understanding of communication issues with the ability to influence any outcome	Able to give and take clear instruction in various forms, eg verbal, e-mail Capable of demonstrating good listening skills Able to solve problems with both staff and customers alike, through effective communication Take pride in personal presentation
Business Development		Must be able to build external relationships outside of the business that will allow for long term growth
PC Skills	Able to use menu driven packages with confidence	Basic PC skills with the ability to learn new tasks quickly

Location:

Cumbernauld

Salary:

£23,868.00 - £27,846.00 depending on experience

Contact:

recruitment@ramsdensfinancial.co.uk

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Cwmbran - Branch Manager (Full Time)

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Contract Type: Full Time
Salary: £23,868.00 to £27,846.00 per year plus bonus

Read full job description

Purpose of Role	To maximise sales and profit of the branch through effective day to day management of people and associated Company resources.
Summary of Main Tasks	Review operational turnover with Area Manager and maintain maximum efforts to achieve agreed operating income Manage and closely control company assets, eg Pledges, mobile phones, jewellery, accurate records of lay-bys, savings accounts etc Support branch staff with specific transactions as required Ensure staff are fully trained and maximise all sales opportunities, actively encouraging cross selling, using the tools provided to aid increased sales eg wall charts Maintain high standards of branch housekeeping ensuring all property issues are reported and resolved Maintain a safe working environment adhering to Company Health and Safety policies Ensure staff are effectively trained and coached to meet branch requirements, allowing for high standards of service delivery at all times. Regularly, review and monitor the standard of customer contact and service, addressing any problem areas or concerns Review staff performance in line with Company Peformance Development Review system, using identified measures to achieve targets Manage and control window displays, ensuring products are displayed to their best advantage Monitor stock handling by staff, ensuring compliance with branch security procedures, reporting any stock shortages or till discrepancies immediately Ensure sales transactions are processed in line with Company procedures Cooperate with audit team during visits providing information as requested, review information and remedy any scoring issues Actively participate in marketing promotions and activities following Point of Sale guidance Keep up to date with local competitor rates and services and communicate to Area Manager Monitor and review employee absences; holiday, sickness etc following Area Manager guidance to resolve any issues Assist Area Manager with branch recruitment where necessary Manage customer complaints, keeping Area Manager informed at all times
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Leadership (including Managing and Developing others)	Proven experience of leading and managing small teams Capable of effecting high performance and able to deal with performance issues, managing action plans and associated documentation	Able to take responsibility for at least one other staff member Demonstrate a potential to lead and an understanding of managing performance issues
Customer Focus	Jewellery sales experience Pawnbroking experience	Face to face customer service experience, demonstrating a practical awareness of customer requirements within a similar environment Able to demonstrate commercial thinking ability
Organisational Awareness	Able to understand Company processes and procedures and the impact on day to day branch activity	Show awareness of business operating processes Able to manage own and other time effectively, prioritising and planning in line with Area Manager instructions
Communication	Able to demonstrate effective understanding of communication issues with the ability to influence any outcome	Able to give and take clear instruction in various forms, eg verbal, e-mail Capable of demonstrating good listening skills Able to solve problems with both staff and customers alike, through effective communication Take pride in personal presentation
Business Development		Must be able to build external relationships outside of the business that will allow for long term growth
PC Skills	Able to use menu driven packages with confidence	Basic PC skills with the ability to learn new tasks quickly

Location:

Cwmbran

Salary:

£23,868.00 to £27,846.00 per year plus bonus

Contact:

recruitment@ramsdensfinancial.co.uk

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Dalkeith - Branch Assistant (Part Time)

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Contract Type: Part Time
Salary: £10.90 per hour (plus bonus) incresing to £11.30 per hour once competencies assessed

Read full job description

Purpose of Role	Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures
Summary of Main Tasks	Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately Ensure personal presentation standards are met and uniform is kept clean and in good condition Actively participate in branch promotions Report all customer complaints to Branch Manager Keep up to date with Branch emails during shift Participate in branch training activities to ensure existing and new products are fully understood Identify personal training needs to Branch Manager
Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION
CRITERIA	Desirable	Essential
Team Work	Be able to demonstrate how you have made a contribution to a successful team	Have previous experience of working in a small team Show willingness to help and support team goals
Time Management	Be able to demonstrate how you have managed your own priorities in a work situation	Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability	Previous experience of selling within a retail or Financial Services environment	Able to work to targets and follow agreed negotiation techniques
Customer Focus	Have previous face-to-face customer experience Can clearly articulate your opinion of excellent customer service	Show an understanding of the practical meaning of ‘the customer always comes first’
Communication	Have good listening skills Be able to solve basic customer and colleague communication issues	Can take instruction and communicate confidently with colleagues and customers
PC Skills	Have knowledge of menu driven computer systems	Have basic knowledge of both the operation of a PC and keyboard skills
Flexibility		Be fully prepared to work additional hours at short notice in other branches

Location:

Dalkeith

Salary:

£10.90 per hour (plus bonus) incresing to £11.30 per hour once competencies assessed

Contact:

recruitment@ramsdensfinancial.co.uk

APPLY NOW

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