Lost or Stolen:
If your card is lost or stolen you must get in touch with us as soon as you can using 0800 0835284 if calling from the UK, or +44(0)1159 577420 if calling from outside the UK.
If your card is damaged you must get in touch with the card provider customer services team on 01753 775108 to request a new card.
(Lines are open 24/7. Calls are charged at your standard network rate. Calls from mobiles may be considerably more.) We will then cancel your card. A new card will be issued to you within 7-10 working days, and any funds will be moved to your new card. Please see the fee table for the cost for a replacement card.
You should treat your Card like cash in a wallet. If it is lost or stolen, you may lose some or all of your money held on it, in the same way as if you lost your wallet. As a result, you must keep your card safe and not let anyone else use it. You must keep your PIN secret at all times.
We recommend that you regularly check the balance of your card and recent statement online from your personal web account to ensure that all transactions are accounted for.
Please note that if the card is lost or stolen whilst abroad, unfortunately we are not able to send a replacement to a foreign destination. Your new card will instead be sent to the registered UK address.