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Travel Money FAQs

What methods of payment are accepted for Click & Collect?

Debit cards are currently the only method of payment accepted for Click & Collect

Which branches are available for Click & Collect Travel Money?

The Ramsdens Click & Collect Travel Money service is only available at selected Ramsdens branches. Don't worry if your local branch isn't listed, you can still purchase Travel Money as an in store service.

Click here to view the list of branches available for Click & Collect

My nearest branch isn't available to select for Click & Collect Travel Money

Click & Collect Travel Money is available at selected Ramsdens branches only, however Travel Money can still be purchased at your local Ramsdens as an in store service.

What time do I need to order by for collection next day?

Only Euro and US Dollar orders placed before 12 midday Monday - Thursday are eligible for collection after 2pm the next day. Orders placed before 12 midday on a Friday are available for collection the following Monday after 2pm. (Terms and Conditions apply - see Section 4) Note: Some branches require extra time for collection - see Section 4.

How do I know I’m getting the best rate when buying my currency?

Ramsdens regularly compare currency rates with those of local competitors to ensure that we are always offering our customers great rates.

If I place a deposit, will I get the same rate when I come to pick up my currency?

When a deposit is placed, the rate is guaranteed for 7 days. This means that if the rate has decreased when you come to collect your currency, you will still get the better rate at which the order was placed. Outside of the 7 day period, you will receive the rate stated at the time of collection.

What if I require specific denominations?

You can request specific denominations when purchasing your currency; we will endeavour to meet your requirements wherever possible.

What if I do not use all of the currency that I have purchased?

We offer highly competitive buy back rates for many foreign currencies. If you find that you do not use all of the currency purchased, you can call into any Ramsdens branch and exchange your foreign currency notes for sterling at the advertised rate.